Privacy Policy

Effective Date: 01 January 2025
Last Updated: 04 May 2025

1. Introduction

EPOCH SRL (“we”, “us”, “our”), operating the website Oxygenéa, is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Data Controller

Company Name: EPOCH SRL
Registered Address: Rue du Puits 65, 1341 Ottignies Louvain-la-Neuve, Belgium
Email: info@oxygenea.com
VAT Number: BE 1010.053.278

3. Website Platform & Third-Party Policies

Our website and e-commerce store are hosted on Shopify Inc., which provides us with the online platform to sell our products and services. By using our website, you also agree to Shopify’s Privacy Policy, which you can review here.

We may also use other third-party services for payment processing, analytics, and marketing. Each third party will process your data in accordance with their own privacy policies.

4. Data Collection & Processing

We collect personal data when you:

• Visit our website

• Create an account or make a purchase

• Subscribe to our newsletter or marketing communications

• Contact us for support or inquiries

Types of data collected may include:

• Name, address, and contact details

• Payment information (processed securely by Shopify and payment providers)

• Order history and customer support interactions

• IP address, device information, and browsing activity (via cookies and analytics)

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: To fulfill your orders and provide requested services

• Legal obligation: To comply with laws and regulations

• Legitimate interests: To improve our website and services

• Consent: For marketing communications (you may withdraw consent at any time)

6. How We Use Your Data

We use your data to:

• Process and fulfill orders

• Provide customer support

• Send transactional and marketing communications (with your consent)

• Improve our website and services

• Comply with legal obligations

7. Data Sharing & Third Parties

We share your data only as necessary with:

• Shopify (hosting, e-commerce, payment processing)

• Payment processors (e.g., credit card companies, PayPal)

• Delivery and logistics partners

• Marketing and analytics providers (with your consent)

All third parties are required to comply with GDPR and protect your data.

8. International Transfers

Shopify and some third-party providers may process your data outside the European Economic Area (EEA). In such cases, appropriate safeguards (such as Standard Contractual Clauses) are in place to ensure your data is protected.

9. Data Retention

We retain your personal data only as long as necessary for the purposes described above or as required by law.

10. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct or update your data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent (for marketing)

• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@oxygenea.com.

11. Cookies

We use cookies and similar technologies to enhance your experience and analyze website usage. You can manage your cookie preferences via your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this Privacy Policy or your data, please contact us at info@oxygenea.com.